I’ve spent 25+ years working alongside leaders and teams across industries — from BlackBerry to Georgia Pacific, Starbucks to St. John Health System, BorgWarner to the Kellogg Foundation — and the pattern holds everywhere: most of what looks like a people problem is actually a system problem wearing a person’s name.

That’s where I start. Not with assumptions about who’s struggling, but with honest questions about what’s actually happening — and what’s possible once it’s clear. I’ve worked this way with C-suite executives and HI-POs, and with superintendents, supervisors, and operators — the questions change, the discipline doesn’t.

I have earned the SPHR certification and the Certified Professional Facilitator designation — a credential held by fewer than 500 facilitators worldwide — along with certifications in DiSC, MBTI, and the Center for Creative Leadership’s Benchmarks assessment. But what I bring to each engagement is simpler than the credentials suggest: clear thinking, direct conversation, and a genuine belief that most leaders and most teams are capable of more than they currently think they are.

Outside of work, I’ve been married to Melissa for 39 years, and we have three grown kids who are still, in my totally unbiased opinion, the coolest ever.